RETURN & REFUND

We want you to feel confident when you shop at Fromiqa. If your purchase doesn't meet your expectations, our Refund and Return Policy ensures that your concerns are addressed promptly.

Eligibility for Returns

You may request a return within 7 days of receiving your order. - Products must be unused, unopened, and in their original packaging. - For hygiene reasons, opened or used cosmetics cannot be returned unless defective or damaged upon arrival.

How to Request a Return

1. Contact us at [fromiqa@outlook.com] with your order number, reason for return, and supporting photos if applicable. 
2. Our customer service team will review your request and provide return instructions.
3. Once we receive your item, we will inspect it to ensure it meets the return criteria.

Refunds

 If approved, refunds will be processed to your original payment method within 7-14 business days. - Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

Non-Returnable Items

Any opened or used beauty products, except in cases of manufacturing defects. - Items purchased during clearance sales are final and cannot be returned.